Delivery time and Shipping

Shipping Information

We like to keep our shipping costs transparent and as low as possible.

Netherlands

Delivery options and rates within the Netherlands

• Consumer or private >>> Choose DHL consumers: By default, most packages in the Netherlands are offered by DHL in the evening, because more people are at home to receive packages.
  • DHL consumer: Mailbox mail shipments have a fixed rate of 4.25 euros and
  • DHL consumer: Parcel post via DHL is from 7.50 euros (with track and trace)
  • Delivery from Monday to Saturday.
  • Ordered on working days before 23:00, your order will be shipped the same day and delivered the next day (provided everything is in stock)
  • Large packages (length > 100 cm) will be shipped within 1-2 working days via GLS

• School or company >>> Choose DHL schools/companies: Packages are offered during the day on weekdays. Choose this option if you are a school or business and can only be delivered during the day. If you do not choose this option as a company and package is returned, the new shipping costs will be at your expense.
  • DHL schools/companies: Parcel post via DHL is from 9.95 euros (with track and trace)
  • Delivery during office hours from Monday to Friday
  • If ordered on working days before 23:00, your order will be shipped the same day (provided everything is in stock)
  • Large packages (length > 100 cm) will be shipped within 1-2 working days via GLS

Belgium

• Parcel post via BPost from 9.95 euros with track and trace.
• Delivery from Monday to Friday.
• Ordered on working days before 20:00, your order will be shipped the same day (provided everything is in stock).
• Large packages (length > 100 cm) will be shipped within 1-2 working days via GLS
• Delivery within 1-3 days

Germany

• Parcel post via DHL / DPD from 9.95 euros with track and trace.
• Ordered on working days before 20:00, your order will be shipped the same day (provided everything is in stock).
• Large packages (length > 100 cm) will be shipped within 1-2 working days via GLS
• Delivery within 2-3 working days.

France and Luxembourg

• Parcel post via DPD from 15.50 euros with track and trace.
• Ordered on working days before 20:00, your order will be shipped the same day (provided everything is in stock).
• Large packages (length > 100 cm) will be shipped within 1-2 working days via GLS
• Delivery within 3-5 working days.

Spain

• Parcel post via DPD 20.50 euros with track and trace.
• Ordered on working days before 22:00, your order will be shipped the same day (provided everything is in stock).
• Large packages (length > 100 cm) will be shipped within 1-2 working days via GLS
• Delivery within 3-5 working days.

The prices mentioned in the web store do not include shipping costs

Why are the shipping costs so high?

We apply the shipping costs that we also owe to our carriers. This is because shipping costs are not reflected in the prices of the items. Shipping is not free, it is a big expense for an online store. That money has to come from somewhere. Some online stores choose to raise the price of their items so they can offer “free” shipping. I like to be transparent. With us you pay fair prices for the products and we calculate the shipping costs separately, which is very transparent for you as a customer.

Delivery and Delivery Time Information

Orders are offered to DHL, BPost (and DPD/GLS) for shipment every working day. If ordered on working days before 23:00 (for Belgium it is 20:00), we strive to ship it the same day. Within the Netherlands, you will usually receive your order the next working day. For Belgium, a delivery time of 1-3 working days applies.

Delivery for the Netherlands takes place from Monday to Saturday. The orders are shipped via DHL, you will receive a track and trace code by email in the evening.

Delivery for Belgium takes place from Monday to Friday between 9.00-18.00. The orders are shipped via BPost, you will receive a track and trace code by email.

If, for whatever reason, we do not meet the stated delivery time, we will of course inform you as soon as possible. We are not liable for delays from the carrier.

I’m not at home

We do our utmost to carefully package your order and have it delivered safely to you. Nevertheless, we would like to point out the following:

When you choose to deliver to neighbors within the carrier app or leave the package at an agreed place around the house, the responsibility for receiving the package lies with you. In these cases, we cannot be held liable for loss, damage or failure to receive the order.

Do you expect to be away from home at the time of delivery? Then we advise you to choose delivery to a parcel point or parcel machine. This way, your package will be kept safe until you pick it up yourself. Make sure you pick up the package within 5 working days at a parcel point to prevent it from being returned. If the package is not picked up and returned there in time, the return and new shipping costs will be borne by the customer.

(For schools/companies, a package is offered 1x if not at home and then returned).

I gave the wrong delivery address!

Accidentally passed on the wrong delivery address? If so, please contact us as soon as possible. We will then try to change the order for you.

If the package has already been shipped, the return costs and the new shipping costs are for you as a customer.

Package not received?

We can only handle complaints about non-received parcels if:

• the package has been delivered to the door according to the chosen shipping method, or

• the parcel has been correctly delivered to a parcel point or parcel machine

Packages that have been left at their own request, with neighbours or at an agreed place, are excluded from this scheme.

Thank you for your understanding and careful choice in completing your order.