We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order is broken during transport or that something else happens that allows you to claim warranty. Legally, you are obliged to report the defect to us within two months of its occurrence. If the defect is within the warranty, we will arrange for repair or replacement at no charge.
There is no warranty on our chew jewelry. We have several strengths of jewelry and it is difficult to determine if the chosen strength is appropriate for your child. Experience tells us that sometimes it takes a while to find the best chewable item. Some children prefer a soft chew with the result that it damages more quickly.
Please also read our Frequently Asked Questions
It can always happen that something doesn’t quite go as planned. We encourage you to first bring complaints to our attention by emailing email@example.com. If this does not lead to a solution, it is possible to register your dispute for mediation through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/.
As of February 15, 2016, it is also possible for consumers in the EU to file complaints via the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being handled elsewhere then you are free to file your complaint through the European Union platform.
Trusted and safe online shopping
Since 2017 Educadora webshop is affiliated with WEBWINKELKEUR. Webwinkel keur is a quality mark for webshops. WebwinkelKeur is the quality mark that brings more transparency and security to the market of online shopping. You, the customer, rate our members so we know how they perform in practice. In this way, online stores are reviewed by both you and us. So double the security!