Delivery time and Shipping

Shipping costs and delivery time

We like to keep our shipping costs transparent and as low as possible.

Netherlands

Delivery options and rates within the Netherlands

Consumer or private >>> Choose DHL consumers: By default, most packages in the Netherlands are offered by DHL in the evening, because more people are at home to receive packages.
- DHL consumer: Mailbox mail shipments have a fixed rate of 4.25 euros and
- DHL consumer: Parcel post via DHL is from 7.50 euros (with track and trace)
- Delivery from Monday to Saturday.
- Ordered on working days before 23:00, your order will be shipped the same day and delivered the next day (provided everything is in stock)
- Large packages (length > 100 cm) will be shipped within 1-2 working days via GLS

School or company >>> Choose DHL schools/companies: Packages are offered during the day on weekdays. Choose this option if you are a school or business and can only be delivered during the day. If you do not choose this option as a company and package is returned, the new shipping costs will be at your expense.
- DHL schools/companies: Parcel post via DHL is from 9.95 euros (with track and trace)
- Delivery during office hours from Monday to Friday
- If ordered on working days before 23:00, your order will be shipped the same day (provided everything is in stock)
- Large packages (length > 100 cm) will be shipped within 1-2 working days via GLS

Belgium

Parcel post via BPost from 9.95 euros with track and trace.
Delivery from Monday to Friday.
Ordered on working days before 20:00, your order will be shipped the same day (provided everything is in stock).
Large packages (length > 100 cm) will be shipped within 1-2 working days via GLS
Delivery within 1-3 days

Germany

Parcel post via DHL / DPD from 9.95 euros with track and trace.
Ordered on working days before 20:00, your order will be shipped the same day (provided everything is in stock).
Large packages (length > 100 cm) will be shipped within 1-2 working days via GLS
Delivery within 2-3 working days.

France and Luxembourg

Parcel post via DPD from 15.50 euros with track and trace.
Ordered on working days before 20:00, your order will be shipped the same day (provided everything is in stock).
Large packages (length > 100 cm) will be shipped within 1-2 working days via GLS
Delivery within 3-5 working days.

Spain

Parcel post via DPD 20.50 euros with track and trace.
Ordered on working days before 22:00, your order will be shipped the same day (provided everything is in stock).
Large packages (length > 100 cm) will be shipped within 1-2 working days via GLS
Delivery within 3-5 working days.

The prices mentioned in the web store do not include shipping costs

Why are the shipping costs so high?

We apply the shipping costs that we also owe to our carriers. This is because shipping costs are not reflected in the prices of the items. Shipping is not free, it is a big expense for an online store. That money has to come from somewhere. Some online stores choose to raise the price of their items so they can offer “free” shipping. I like to be transparent. With us you pay fair prices for the products and we calculate the shipping costs separately, which is very transparent for you as a customer.

Delivery time

Orders are offered to DHL, BPost (and DPD/GLS) for shipment every working day. If ordered on working days before 23:00 (for Belgium it is 20:00), we strive to ship it the same day. Within the Netherlands, you will usually receive your order the next working day. For Belgium, a delivery time of 1-3 working days applies.

Delivery for the Netherlands takes place from Monday to Saturday. The orders are shipped via DHL, you will receive a track and trace code by email in the evening.

Delivery for Belgium takes place from Monday to Friday between 9.00-18.00. The orders are shipped via BPost, you will receive a track and trace code by email.

If, for whatever reason, we do not meet the stated delivery time, we will of course inform you as soon as possible. We are not liable for delays from the carrier.

I’m not at home

In the unlikely event that you are not at home on the day they bring your order, our carrier will deliver your package to the nearest parcel shop. There you can pick up your order from the next working day. (For schools/companies, a package is offered 1x if not at home and then returned).

Make sure you pick up the package within 5 working days at a parcel shop to prevent it from being returned. If the package is not picked up and returned there in time, the return and new shipping costs will be borne by the customer.

With DHL, it is sometimes also possible to change the address or delivery time when you receive a message that your package is on its way.